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In AD 200, the Roman Empire seemed unassailable, its vast territory accounting for most of the known world. By the end of the fifth century, Roman rule had vanished in western Europe and much of northern Africa, and only a shrunken Eastern Empire remained. In his account of the fall of the Roman Empire, prizewinning author Adrian Goldsworthy examines the painful centuries of the superpower s decline. Bringing history to life through the stories of the men, women, heroes, and villains involved, the author uncovers surprising lessons about the rise and fall of great nations. This was a period of remarkable personalities, from the philosopher-emperor Marcus Aurelius to emperors like Diocletian, who portrayed themselves as tough, even brutal, soldiers. It was a time of revolutionary ideas, especially in religion, as Christianity went from persecuted sect to the religion of state and emperors. Goldsworthy pays particular attention to the willingness of Roman soldiers to fight and kill each other. Ultimately, this is the story of how an empire without a serious rival rotted from within, its rulers and institutions putting short-term ambition and personal survival over the wider good of the state. "

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - Incidents in the Life of a Slave Girl pdf invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

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Author: Research Fellow Adrian Goldsworthy
Number of Pages: 531 pages
Published Date: 28 Sep 2010
Publisher: Yale University Press
Publication Country: New Haven, United States
Language: English
ISBN: 9780300164268
Download Link: Click Here
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